Home  /  Products & Services  /  EZTop-Up Distributors/Merchants FAQs

 View island availability list

EZTop-Up Distributors/Merchants FAQs

For the benefit of our Distributors and Merchants The Bahamas Telecommunications Company Limited has compiled a list of frequently asked questions.

Frequently Asked Questions

  1. What is EZtop-Up?
  2. How do customers add minutes to their accounts with EZTop-Up?
  3. How will customers know if the funds are applied to their account?
  4. What are the minimum and maximum amounts that Distributors/Merchants can add to a customer account?
  5. I am presently a Distributor/Merchant of scratch cards, what are the benefits of using EZTop-Up?
  6. I am interested in becoming a Distributor/Merchant for EZTop-Up, how can I sign-up?
  7. What discounts are offered to Distributors/Merchants who sell/retail EZTop-Up?
  8. As a Distributor/Merchant how can I provide EZTop-Up services to a customer?
  9. I am interested in the purchase/lease of a POS terminal/device, who do I contact?
  10. As a Distributor/Merchant who do I contact if I have EZTop-Up questions or require technical assistance and training?
  1. What is EZtop-Up?
    • EZTop-Up is a new electronic replenishment method that permits prepaid cell phone users to add minutes to their wireless accounts.

    2. back to top

  2. How do customers add minutes to their accounts with EZTop-Up?
    • Instead of using a scratch card or accessing *44 through your cell phone, customers provide authorized merchants with their cell phone number and funds are automatically credited directly to their cell phone.

    3. back to top

  3. How will customers know if the funds are applied to their account?
    • When a cell phone account is successfully topped-up, customers will receive a SMS (text) message notifying them of the amount that was added to the account and their new cell phone account balance.

    4. back to top

  4. What are the minimum and maximum amounts that Distributors/Merchants can add to a customer account?
    • The minimum amount is $1.00 and the maximum amount is $99.00

    5. back to top

  5. I am presently a Distributor/Merchant of scratch cards, what are the benefits of using EZTop-Up?
    • For Distributors/Merchants, the benefits of EZTop-Up include:
      • Order Simplicity. Distributors/Merchants pay one amount to establish credit and no longer have to buy or stock multiple denominations providing customers with top-up for any amount between $1.00 and $99.00.
      • Reduced Losses. Scratch cards and e-PINs are inventory and inventory can be lost or stolen. EZTop-Up is 100% electronic and each transaction requires entry of an approved clerk PIN or ID.
      • Increased Traffic & Commissions. Data from 36 countries shows that prepaid wireless customers buy top-up more frequently than other forms of recharge e.g. scratch cards. Every time they visit to buy top-up, the Distributors/Merchants have a chance to promote and sell another product - beer, milk, etc. Not only do customers buy more frequently, they spend more on top-up than on other forms of recharge. This means Distributors/Merchants can potentially earn more with top-up.
      • Real-time Information. EZTop-Up offers a web portal which tracks all transactions in real-time. It also provides reports which give up-to-the-minute transaction information on all top-up.

    6. back to top

  6. I am interested in becoming a Distributor/Merchant for EZTop-Up, how can I sign-up?
    • Interested persons/organizations can become EZTop-Up Merchants/Distributors by contacting their Wholesaler/Master Distributor. For a list of authorized BTC Wholesalers/Master Distributors, please click here. BTC does not sell scratch cards or EZTop-up directly to potential Distributors or Merchants. All prospective merchants must buy credit directly from an authorized BTC Wholesaler/Master Distributor.

    7. back to top

  7. What discounts are offered to Distributors/Merchants who sell/retail EZTop-Up?
    • BTC has set the maximum discount threshold for Distributors/Merchants to 8%. However, BTC Wholesalers/Master Distributors are permitted to set their own discount ceilings which may range from 2% - 8%. Please check with your Wholesaler/Master Distributor for additional information.

    8. back to top

  8. As a Distributor/Merchant how can I provide EZTop-Up services to a customer?
    • With the introduction of EZTop-Up, BTC will support 3 methods of top-up. They include:
      • POS Terminals. Standard analog point of sale (POS) terminals, wireless GPRS/CDMA and DSL & Dial-up IP based POS terminals. For additional information on how to manage a POS Terminal please click here.
      • Web-based. (1) Web-based POS terminal; and (2) retail e-Commerce site. A web-based POS terminal may be used in a merchant location where counter space is minimal and you already have a PC with internet connectivity. Internet connectivity can be broadband (ADSL, DSL, cable, etc.) or standard dial-up. The web-based POS terminal interfaces with a standard POS terminal process flow. The retail e-Commerce application is used to allow a subscriber to top-up their mobile account via the internet utilizing cash, a bank account or credit card. For additional information on how to manage a Web-based Terminal please click here.
      • Phone POS/Phone to Phone (P2P). BTC will support "handset top-up" via Phone POS/P2P. EZTop-Up transforms any standard SMS capable handset to operate in the same capacity as a POS terminal, i.e. available balance is established via a merchant account. This allows a merchant to sell funds from their merchant account via their registered cell phone to customers. For additional information on how to manage a Phone POS/P2P Terminal please click here.

    9. back to top

  9. I am interested in the purchase/lease of a POS terminal/device, who do I contact?
    • Distributors/Merchants interested in purchasing or leasing a POS terminal/device should contact an authorized BTC Terminal/Device Partner. For a complete listing, please click here.

    10. back to top

  10. As a Distributor/Merchant who do I contact if I have EZTop-Up questions or require technical assistance and training?
    • Registered EZTop-Up Merchants/Distributors should contact their Wholesaler/Master Distributor for support. If you are not registered with a Wholesaler/Master Distributor, please click here for a listing.

    11. back to top

Authorized Terminal/Device Partners,

Mr. Ian Rolle
EMIDA Bahamas Limited
Suite 2C Regent Centre
Freeport, Grand Bahama
242-352-7088 (T)
242-225-8292 (V)
support@emidabahamas.com

Mr. Kenneth Strachan
Tripoint Communications
Nassau, Bahamas
242-323-3072 (T)
242-323-3073 (F)
ken_strachan@tripointcommunications.com

Mr. Damian Knowles
Melda Vending
Nassau, Bahamas
242-677-4524 (T)
242-393-7359 (F)
damian@meldavending.com



© 2012 Bahamas Telecommunications Company Limited  |  Terms of Use Powered by DesignWCNET.com